"I am extremely happy with the service provided by Jacinta and the FACTS team. Personalised & responsive support, easy submission process, great turnaround time and reasonable pricing have been my experience. I highly recommend using this service" Roz
"I've had the pleasure of working with Jacinta on developing a range of personal care products, and her insight and dedication have been truly remarkable. She is incredibly helpful, ensuring that no detail is overlooked, and nothing is ever too much trouble. Having worked with larger companies in the past, I can confidently say Jacinta has far exceeded my expectations, delivering results and support that surpass even the most established organisations. Her commitment to excellence is unmatched" Felicity
"Had a lovely experience getting some items tested by Jacinta. She completed the testing promptly and provided me with lots of helpful information. If I ever need to test anything again I will definitely return" Peter
"I contacted Jacinta from FACTS to conduct Accelerated Stability Testing and Preservative Efficacy Testing (PET) for three new cosmetic products. As this was my first time outsourcing these services, I was initially apprehensive. However, Jacinta immediately put me at ease with her clear and concise explanations. She answered all my questions, ensuring I fully understood the process.
While there was a waiting period between initial contact and the commencement of testing, Jacinta honored the original, competitive quote, keeping the costs within my budget. The final reports were delivered on time and presented in a comprehensive and detailed format. Even after receiving the results, Jacinta remained readily available to discuss their implications, guide me on their interpretation, and advise on the necessary next steps. I will continue to use Jacinta’s services in the future when developing new products. I wholeheartedly recommend Jacinta's services to anyone seeking a personalized and professional experience in cosmetic testing" Rebecca